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Refund & Exchange Policy

Return & Exchange Policy

We Are Always Here to Help You.

We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with. When you receive the order. If the hair quality&hair color&hair length is not right, please e-mail us at [email protected] to initiate your return and we will be more than happy to assist you further.

 

Here are some FAQ in regards to our Return Policy:

  1. How do I make a return?
 

  2. What is the return period?
 

  3. Why are Eseewigs Hair extensions non-returnable if opened?
 

  4. Do I have to pay for the shipping of my return?
 

  5. May I return my Eseewigs Hair extensions without contacting you or getting an RMA?
 

  6. When will I receive my refund?
 

  7. How may I contact you?
 

Details as below:

1. How do I make a return?

Easy: e-mail us at [email protected] and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualifications for a refund. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2. What is the return period?

We will provide a refund period on unopened hair extensions within (15) days of the date that you receive your hair extensions.

3. Why are Eseewigs Hair extensions non-returnable if opened?

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.

4. Do I have to pay for the shipping of my return?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with a tracking option, because Eseewigs Hair will not be responsible for lost returns. Note: please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned to you.

5. May I return my Eseewigs Hair without contact you or getting an RMA(Return Merchandise Authorization)?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

6. When will I receive my refund?

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

7. How may I contact you?

You may contact us by e-mail at [email protected]. The Eseewigs team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!


 

Here are some FAQs in regards to our Exchange Policy:

1. Can I exchange my order?

2. What is the exchange period?

3. Do I have to pay for the shipping of my exchange?

4. May I exchange my Eseewigs Hair without contacting you?

5. When will I receive my exchange?

6. How may I contact you?
 

1. CAN I EXCHANGE MY ORDER?

Yes. We are happy to accept exchange within 7 days after signature, accept the quality problem, such as: wrong color, wrong size, wrong style, and so on. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will look into the case once we receive your email, then offer you some solutions.
 

2. WHAT IS THE EXCHANGE PERIOD?

We will provide an exchange for your order within 7 days after signature,  as long as it has not been opened, worn, or tampered with.
 

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

A: If you want to exchange an item without any quality problem for exchange within 7 days after signature, please send an email to this email address with your order number details: [email protected]
we will offer you the return address. But you are supposed to pay the shipping fee and the price difference.
B: if the item you received has any quality problem. such as: wrong color, wrong size, wrong style, and so on. Please send us an email with your order number details, also the hair problem pictures. We will look into the case once we receive your email, then offer you some solutions.
 

4. MAY I EXCHANGE MY ESEEWIGS HAIR WITHOUT CONTACTING YOU?

No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, we need to confirm the delivery company and order value and shipping back tracking number from you.
 

5. WHEN WILL I RECEIVE MY EXCHANGE?

We will arrange the new order delivery after we have received, and confirmed that the returned hair products can be also used. All customers must contact us after sending the package back and provide us with the tracking information, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place them in our system. Please use the USPS/Postal Office international delivery company, and do as we suggest. Usually, orders take 7-20 business days to be delivered with standard shipping.
 
 

Should you have any other questions, be free to e-mail us at [email protected]om. We're here to help!

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